811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Noida, Uttar Pradesh, India

Job Description

811 Digital – Inbound Officer

Department

Retail Liabilities | Digital Banking

Location

Noida

Number of Positions

Multiple

Position Grade

M1

Job Description

• Assisting in resolving customer queries.

• Contacting potential or existing customers to inform them about a product or service using scripts

• Answering questions about products or the company

• Asking questions to understand customer requirements and close sales

• Providing information to customers.

• Monitoring sales performance.

• Closing sales deals.

• Keeping a record of calls and relevant details.

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and note useful information

• Make sales or recommendations for products or services that may better suit customer needs

• Adhere to all company policies and procedures

 Requirements

• Graduate with decent English communication.

• Candidate should have a pleasing personality and should be presentable.

• Should be dedicated and display integrity.

• Willingness to learn with an attitude of continuous improvement.

• Willing to work in rotating shifts

  Job Identification204077

• Job Category KMBL

• Posting Date 03/09/2025, 12:00 pm

• Degree Level Bachelor's Degree

• Job Schedule Full time