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811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Noida, Uttar Pradesh, India


Job Description


811 Digital – Inbound Officer

 

 

Department

Retail Liabilities | Digital Banking

Location

Noida

Number of Positions

Multiple

Position Grade

M1

 

Job Description

 

  • Assisting in resolving customer queries.

  • Contacting potential or existing customers to inform them about a product or service using scripts

  • Answering questions about products or the company

  • Asking questions to understand customer requirements and close sales

  • Providing information to customers.

  • Monitoring sales performance.

  • Closing sales deals.

  • Keeping a record of calls and relevant details.

  • Go the “extra mile” to meet sales quota and facilitate future sales

  • Keep records of calls and sales and note useful information

  • Make sales or recommendations for products or services that may better suit customer needs

  • Adhere to all company policies and procedures

 

 

 

 Requirements

 

  • Graduate with decent English communication.

  • Candidate should have a pleasing personality and should be presentable.

  • Should be dedicated and display integrity.

  • Willingness to learn with an attitude of continuous improvement.

  • Willing to work in rotating shifts

  Job Identification204077

  • Job Category KMBL

  • Posting Date 03/09/2025, 12:00 pm

  • Degree Level Bachelor's Degree

  • Job Schedule Full time


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